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Refund policy

Right of Withdrawal

Last updated: 22.05.2024

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

To exercise your right of withdrawal, please use our official returns portal:

https://bluefireco.returnsportal.online/

A separate declaration of withdrawal is not required if the return is registered via the portal.

Inspection of the goods

To check their condition, items may only be tried on as you would in a store. To ensure a full refund, items must be returned as follows:

  • Unworn (except for brief try-on)
  • Unwashed
  • Odor-free
  • With all original tags attached

In the event of use beyond this (e.g. signs of wear, stains, missing tags), we reserve the right to charge reasonable compensation for the loss in value.

Return shipping costs

  • Full return: If you return your entire order, we cover the cost of the outbound shipment; the customer bears the cost of the return shipment.
  • Partial return: If only part of the order is returned, the customer bears the return shipping costs.

Refund

The refund is generally made using the payment method you originally used.

We may refuse the refund until we have received the goods back or until you have provided proof that you have sent the goods back – whichever is earlier.

Voluntary alternative: Store credit (+15% bonus)

As part of our returns portal, you can optionally choose a refund in the form of store credit (balance).

  • Your benefit: If you choose store credit, the refund amount is increased by a 15% bonus.
  • Terms: Store credit is issued as a balance for future orders. A cash payout or subsequent payout of the store credit is excluded.

We reserve the right to adjust or discontinue the bonus for the future at any time. Your statutory right of withdrawal remains unaffected by this.